BSOT 321 — DECISION MAKING, PROBLEM SOLVING, AND
CONFLICT RESOLUTION – 0 Units Grading: Pass/No Pass Only Chapter 4: Courses & Competencies__________________________________________________________________ ____________________________________________________________________2025-2026 Shasta College Catalog Class Hours: 18 lecture total (when offered in the distance education format, hours will total 54) This course is designed to introduce the student to decision making and problem solving. It is also designed to provide the student with an analysis of attitudes and behaviors that create conflict between individuals and groups within an organization. This course may be offered in a distance education format.