BUSN 1340 — Customer Service Effectiveness
(Elective course not offered but could be transferred into the Business Administrative Technology program.) This course emphasizes the importance of customer service throughout all businesses. Topics include: customer service challenges and problem solving; strategies for successful customer service; effective communication and dealing with difficult customers; empowerment, motivation, and leadership; customer retention and satisfaction measurement; and excellence in customer service.
Part of
- BA23 Business Technology, Associate of Applied Science Degree
- BA22 Business Technology, Diploma
- AS21 Administrative Support Assistant, Technical Certificate of Credit
- MF41 Microsoft Office Applications Professional, Technical Certificate of Credit
- CT22 NCCER Carpentry Technology, Diploma
- CT31 NCCER Carpentry Technology, Technical Certificate of Credit
- CM22 NCCER Construction Management, Diploma