BUS 160 — SALES AND CUSTOMER SERVICE
Analysis of the steps involved in the selling process and the delivery of effective customer service in order to enhance goodwill and improve company performance. Theory and skills include building customer rapport, handling problems and complaints, communicating, dealing with difficult customers and projecting a professional image. Development of the relationship between the company and the competition. Total of 54 hours lecture.
Part of
- Automotive Technology – All Automotive Systems – Associate in Science Degree, Certificate of Achievement
- Business Administration – Management – Associate in Science Degree, Certificate of Achievement
- Business Administration – Marketing Management – Associate in Science Degree, Certificate of Achievement
- Customer Service – Occupational Skills Certificate
- Supply Chain Management – Certificate of Achievement
- Business Information Technology – Business Information Worker – Associate in Science Degree, Certificate of Achievement
- Computer Information Systems – Computer Retail Sales & Support – Associate in Science Degree, Certificate of Achievement
- Agricultural Entrepreneurship - Associate in Science Degree, Certificate of Achievement