BIT 135 — BUSINESS SOFTWARE - CUSTOMER RELATIONSHIP MANAGEMENT

2 credits · 2 hours

Introduction to Customer Relationship Management software to compile, format, and report sales, marketing, and customer service information. Emphasis will be on CRM software to track sales leads, organize marketing campaigns, and track customer interactions. Total of 36 hours lecture.

Part of

• Business Information Technology – Business Information Worker II – Associate in Science Degree, Certificate of Achievement

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