CIS172 — Technical Support Skills
Fundamentals of PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues. Installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. Also introduces security, the fundamentals of cloud computing and operational procedures. This course s prepare students for the CompTIA A + 220-1001 and 220-1002 exams. Both exams are required for CompTIA A + certification. 4 hours lecture, 4 hours lab