CITC2332 — User Support/Help Desk
CITC 2332 - User Support/ Desk Add to Catalog CITC 2332 - User Support/ Desk User Support/ Desk is an introduction to the role of computer technology in support of business processes and procedures. Concepts include computer user support customer service skills, troubleshooting skills, common support problems, desk operation and management, common desk tools and procedures, and basic hardware and software installation and maintenance.