OST 263 — Healthcare Customer Relations
Prerequisites: OST 148 Corequisites: None This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the Course Descriptions importance of positive attitudes, techniques for handling difficult/angry custom- ers, rephrasing blunt communication for better results, and the communication skills required to discuss topics with the patient and other medical personnel. Upon completion, students should be able to communicate information in a pro- fessional manner.