IT Technician Pathway: IT Systems Support and Sales - Certificate of Achievement - MCE905
The IT Systems Support and Sales certificate will provide students with proficiency in the areas of computer hardware and software troubleshooting, operating systems configuration, practical networking and security, customer service, user support, business retail practices. Program Learning Outcomes Upon successful completion of this program, students should be able to: Troubleshoot computer hardware and software issues. Install and configure systems for personal and business usage. Configure home and small business networking and security settings. Provide user support and customer service with technical problems. Apply business and communication practices in technical system services, main