Customer Relations - Certificate of Completion - MCC8012
The Customer Relations Certificate provides students with important communication skills and an understanding of how these skills should be utilized when working in customer service. Additionally, students will learn about different personality styles and how to effectively adapt to working with people with different styles. As a result of their classroom experience, students will be able to provide effective customer service and demonstrate collaborative problem solving. Program Learning Outcomes Upon successful completion of this program, students should be able to: Analyze and apply four essential customer service best practices in a role play. Construct and deliver constructive criticism