CEPLU548 — Customer Service for Plumbing
This course introduces plumbing students to the essential customer service skills needed to succeed in residential and commercial service work. Students will learn how to communicate effectively with clients, manage customer expectations, handle complaints professionally, and build long-term trust. Emphasis is placed on punctuality, appearance, active listening, empathy, and follow-through. ~ This course is ideal for students preparing to enter the workforce or transition into customer-facing roles in the skilled trades.