BAS 201 — Customer Service Improvement Skills
Students will develop cognitive processes and behavioral skills needed to improve personal and work group effectiveness. Techniques are discussed and demonstrated in assessing internal and external customer needs and develop plans for delivery of quality customer service. Topics include customer's point of view, benchmarking quality customer service processes, developing partnerships with customers, measuring customer satisfaction, self-evaluation, personal mission statements, time management, communication and listening techniques, coaching, mentoring, group problem solving, and decision making techniques. Lecture: 3 credits (45 contact hours).
Part of
- Client Support Specialist - Certificate
- Business Administration - AAS
- Entrepreneurship - Certificate
- Human Resource Management - Certificate
- Management - Certificate
- Small Business Management - Diploma
- Supervisory Management - Certificate
- Team Leadership - Certificate
- Equine Studies - AAS
- Financial and Customer Services - Certificate
- Supply Chain Management - AAS