ITSC2339 — Personal Computer Help Desk Support
ITSC 2339 - Personal Computer Desk Support Add to HCC Catalog ITSC 2339 - Personal Computer Desk Support Diagnosis and solution of user hardware and software related problems with on-the-job projects in either a Desk lab or in short-term assignments for local business. Topics include planning, diagnostic techniques, problem resolution, call tracking, staffing, training, knowledge engineering, work orders, service level agreements, metrics, telephony, scheduling, management issues, customer expectation, selling your services. Lecture: 2 Lab: 4