SCM 127 — Customer Service and Fulfillment
Provides an introduction and overview of customer service and order fulfillment as part of the overall end-to-end (E2E) supply chain of an organization. Topics covered include 1) the overarching supply chain and logistics infrastructure, strategy and terminology; 2) the design of the service value streeam to meet customer and consumer needs; 3) the order management and the fulfillment cycle and how it drives success and revenue growth; 4) the role of the customer service professional and the importance of planning, strategy, and performance measures; and 5) the increasing role of technology to enable a customer-centric approach. Prerequisite: SCM 101 , or consent of the program coordinator.
Prerequisites: SCM 101