MKT218S — Customer Service
3.00 credit hours Comprehensive study of the principles and practices of customer service including determining customer expectations, providing quality service, applying communication and problem-solving strategies, empowering service providers, and researching customer satisfaction. Emphasis is placed on leadership, technology applications, ethical considerations, and respect for customers with varying needs and expectations. Students will strengthen service skills through case studies, role-play simulations, and applied projects. Lab Fee: (Additional fees will apply for online, flex and webflex sections.) FALL | SPRING | SUMMER | ONLINE Check Course Availability
Part of
- Banking Certificate
- Banking Fundamentals Short-Term Technical Certificate
- Agriculture | A.A.S.
- Business Management | A.A.B.
- Administrative Specialist Certificate
- Entrepreneurship Certificate
- Marketing Certificate
- Real Estate Certificate
- Business Short-Term Technical Certificate
- Cybersecurity | A.A.B.
- Networking Certificate
- Systems Administration Certificate
- Help Desk Short-Term Technical Certificate
- Equipment Service Certificate