Automotive Service Management, Certificate
Automotive service manager and service advisor skills will be emphasized. Repair orders will be covered in detail, including how to calculate labor, parts and other fees. Proper terminology and best practice for writing a work order will be covered. Customer service skills including communication skills, service consulting, customer relations, and making the sale will be covered. Safety compliance, employee management, expenses and general shop management will also be covered. The Automotive Service Management certificate requires 21 credits in the courses listed below.
Courses
- AUTO 1110 — Engine Design and Operation 3 Credit Hours
- AUTO 1120 — Manual Drive Train and Axles 3 Credit Hours
- AUTO 1131 — Automotive Electrical I 3 Credit Hours
- AUTO 1140 — Suspension, Steering and Alignment 3 Credit Hours
- AUTO 1301 — Automotive Service Consulting 3 Credit Hours
- AUTO 1302 — Automotive Service Management 3 Credit Hours