EMP 315B — New World of Work Skills: Customer Service Units: 0
Understand the difference between Empathy and Sympathy and learn how to develop good relationships with people from diverse cultures and backgrounds; work with clients and customers; make decisions based on client and customer needs; and understand the importance of client satisfaction. Noncredit Hours: 4 Repeatable: Yes Grading: Pass/No Pass Prerequisite: EMP 315A or concurrent enrollment. Advisory: None Limitation on enrollment: None Transfer Status: None Degree Applicable: NONC COD GE: None CalGETC: None
Prerequisites: EMP 315A