GUEST SERVICES SPECIALIST CERTIFICATE
This technical certificate is a part of the Hospitality and Ecotourism Management A.S. Degree program and is designed to prepare students for immediate employment in the hospitality industry in the guest services area of hotels, resorts, and other hospitality and ecotourism related sites. The content includes but is not limited to customer service, hospitality attitude, guest experience, communications, human relations, security issues, and front office operations.