BCST 1060 — Spreadsheet Applications 4
Total Hours 11 BUSINESS AND CUSTOMER SERVICE TECHNOLOGY (BA21) Technical Certificate of Credit Introduces the student to the dynamics of providing exceptional customer service in a variety of customer service settings. The training includes an overview of the service industry, why service is important, and the demand for skilled customer service representatives. Training also includes developing skills that help the learner: project the right image and develop interpersonal skills, build rapport, problem solve, address diversity, and work collaboratively. Learners also train on the Microsoft Window Environment and learn to produce documents in Microsoft Office applications. Education Requirements Admission: None Graduation: None Placement Measure: Entry-Level Workforce Minimum Age: TCSG Standard Location(s) Offered: GDC Credit Hours