LE 2133 — Dispatcher Telecommunications
This course is designed to prepare the student to work in a public safety dispatch office or telecommunications setting in the State of Arkansas. Introduces the concept of telecommunications 911 dispatching, including roles, responsibilities and basic job duties. Topics addressed in these dispatcher courses include effective listening, overcoming communication barriers, handling difficult callers and resolving conflicts while being productive and professional. Additionally, dispatchers learn general communication skills for professional interaction with colleagues and the community. Students who successfully complete 90% of all classes and laboratories, earn a grade of 70% or better, and pass a criminal background check (no felony convictions), will also have the opportunity to be certified as a "Police Dispatcher" by the Arkansas Commission on Law Enforcement Standards and Training (CLEST). Students will be responsible for cost of criminal background check. Lecture/Laboratory.