ISTC 2553 — Routing Essentials ..................................................................................................................... 3
Certificate of Proficiency in Micro-Computer Upgrade and Repair 15 Credit hours This Micro-Computer Upgrade and Repair Certificate of Proficiency trains students for entry-level positions in technical support and IT operations. This program provides students with knowledge and skills to repair and maintain computer systems and to secure and protect data and support network business operations. The curriculum prepares students for the CompTIA A+ Certification examinations. Hours earned in this program apply toward completion of the AAS in Information Systems Technology. Job O pportunities Computer Repair Technician Field Technician Service Desk Analyst IT Support Specialist Help Desk Technician Program Goals Program graduates will be able to: • utilize diagnostic techniques to identify and correct hardware and configuration problems • recognize, understand, and utilize the relationships of various hardware and software components designed for computer systems • design network architectures and models to utilize protocols and networking elements needed to support small business operations • utilize skills to implement data confidentiality, integrity, availability and security controls on networks • review and prepare to take the CompTIA A+ Certification examinations • demonstrate the professional/ethical behaviors of timeliness and of self-directed task completion • apply the skillful use of common tools and technology relevant to their field of study Program Requirements The f